Frequently Asked Questions

• General Questions

  
  
  • How do I reach you?  All contact information is listed on this sheet. Our mailing address is:
    
    PO Box 806
    Willsboro, NY 12996
    
    
  • What size storage units do you offer? We have 10' x 10' and 10' x 20' storage spaces. We can occasionally offer larger units. Please inquire if you have special needs.
  • What does it cost to rent? The 10' x 10' is $79 per month. and the 10' x 20' is $125 per month.
  • What size storage space will I need?  Most people find that for a 1 BD the 10' X 10' may suffice.  For a two or three bedroom home generally a 10' x 20' unit is required.
  • Can I schedule a storage unit ahead of the time I need it?  We make every effort to accommodate your needs.  Let us know as soon as you can and we will try to work out a solution for you.
  • Do I need my own lock? Yes, locks are not provided.
  • Can I store ATV's, autos or motorcycles? Yes, but restrictions apply.

• Payment Questions

  
  
  • When is my payment due?  Your payment is due on the 1st day of each month in advance.  It is Past Due on the 11th day of the month.
  • Can I pay ahead?  Yes, your payment will be posted to your account and will be credited against your monthly fee as appropriate.
  • Do you send statements?  No, statements are not mailed on a monthly basis.   Statements are sent only by request. You must remember to forward your payment every month.
  • How do I get a copy of my account transactions?  If you email your request to gdoty49@gmail.com we will provide a statement of account by email.   If you call for a statement we will send you a copy by the best method; email or USPS.
  • Where do I send my payment?  Payments should be made payable to Brandywine Self Storage and mailed to PO Box 806, Willsboro, NY 12996.
  • I see you use the PayPal payment system for online payments. Is this safe?  Yes, we have used PayPal for over 13 years and have completed over 1200 transactions without a problem.
  • How can I pay by credit or debit card?  Select the payments button on the webpage, select the appropriate payment type, follow the Paypal menus.
  • How are my checks processed?  Your check may be conventionally endorsed and deposited. Alternately, your check may be converted to an ACH (Automated Clearing House) transaction. Generally, either method will post to your acount the day after our receipt of your check.

• Contract Questions

  
  
  • What is the contract period of the rental contract?  The rental period is month to month.  The contract requires a 10 day notice to vacate.
  • How much is due when signing?  One full month’s rent.  A deposit may be required.
  • Can I transfer my rental to another person?  Only if that person is approved for a new rental contract.
  • Can I rent a unit without being present to view the unit and sign a contract?  Yes, contact us for details.
  • Do I need insurance?  Yes, your homeowners or renters insurance company should be contacted for proper coverage.  Brandywine Self Storage does NOT cover your personal possessions for losses.

• Late Fee Questions

  
  
  • When were late fees implemented? 
    
    Late fees were implemented July 1, 2023.
  
  
  • What is the basis for late fees?
     
    Senate Bill S5626A 2017-2018 Legislative Session.
  
  
  • What are the late fees? 
    
    $1-$49 Late balance: $10.
  
  $50-$99 Late Balance: $15.
  
  $100-$199 Late Balance: $20.
  
  $200+ Late Balance: $25.